FAQs

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@beautlondon.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@beautlondon.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
We do not accept used/opened items. Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@beautlondon.com.

Founded on key principles

  • Uncompromising Luxury

    At the heart of Beaut London lies a commitment to luxury. Every product we craft is designed to provide an elite experience, setting new standards in the world of beauty.

  • Safety Above All

    Your well-being is our top priority. We ensure every ingredient in our eyelash serum undergoes rigorous testing, meeting the highest safety standards, to protect and nurture your natural beauty.

  • Dedication to Lash Health

    Beyond aesthetics, we are committed to promoting long-term lash health. Our formulations are created to strengthen, nourish, and rejuvenate your lashes from root to tip.

  • Quality without Compromise

    Each ingredient is handpicked, ensuring that only the purest, most potent elements touch your lashes. Our meticulous approach guarantees that every drop of serum upholds our strict quality criteria.

  • Transparent Practices

    We believe in fostering trust through transparency. Our customers have a right to know what's in our products, how they're made, and the ethical standards we adhere to.

  • Sustainability and Responsibility

    Understanding our global footprint, Beaut London strives for sustainable practices, ensuring our journey from sourcing to sale respects the environment and its invaluable resources.

  • Empowerment Through Beauty

    We believe that beauty is not just skin deep. By enhancing one's outer beauty, we aim to bolster confidence, ensuring every Beaut London user feels as radiant inside as they look outside.

  • Commitment to Innovation

    In the ever-evolving landscape of beauty, we're dedicated to staying at the forefront of research and technology, continuously refining our products to deliver unparalleled results.